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Services

Data Science

Almost all organisations have data, but very few are using that data effectively. Trilateral provides a range of consultancy and technical services to help organisations leverage data to achieve their strategic goals.

On the consultancy side, Trilateral assists clients by providing advice on data governance, including identifying where and how clients can monetise the data they hold to gain efficiencies or greater competitive advantage. We also assist clients in navigating issues related to individual and commercial privacy, the protection of personal data and good practice in data governance.

On the technical side, Trilateral assists clients by providing industrial and commercial problem solving services, including end-to-end processes of developing, testing and evaluating technology solutions. For this technical work, Trilateral analysts have expertise in industrial and commercial problem solving using techniques like statistical analysis, data mining, data analytics, machine learning, natural language processing, data visualisation, and we can tailor our solutions to the systems currently in place within an organisation

Data monetisation

Understanding what organisations can do with the data they hold or data they can access requires a thoughtful partnership between the organisation, as an expert in their business needs, and us, as experts in data strategy and governance. Our consultants can provide advice and information on how data can provide efficiency gains, new insights and competitive advantage for businesses and organisations. We can provide operational advice to organisations based on their data, including where they can generate value and how they can ensure effective data collection and processing both now and in the future.

Privacy, data protection and commercial sensitivity

Using data effectively can be challenging, especially when the data contain information about people or commercially sensitive applications and processes. Trilaterals expertise in commercial privacy, individual privacy and data protection means that we can offer advice about how to effectively leverage data while addressing these challenges, including identifying data that cannot not be analysed, data that can only be analysed under certain conditions and technical fixes that will make it possible for data to be used for new purposes within an organisation. Using these methods clients and customers can trust that organisations are controlling their data appropriately.

Technical data governance

Often clients are not using data effectively because of technical issues related to how the data is collected, stored and processed within an organisation. Our team can help organisations to optimise processes, make data sets interoperable and use appropriate standards to ensure they gain the maximum value from their data investment. We will also provide clients with a toolkit to help them build effective data policies to protect this investment into the future.

Data analytics

Trilaterals technical specialists can provide an end-to-end technology solution to achieve data analytic goals. We analyse the data held by an organisation, other available data sources and each particular business context to build solutions tailored to clients needs. Unlike other technical developers we do not simply plug your data into a library of existing tools; we build bespoke, state of the art algorithms and software products to fit each clients data and the questions they need to answer. This approach enables organisations to extract the maximum value from the data that is specific to their context and circumstances. We can perform a range of different types of analyses, including batch and streaming data analysis, predictive analytics, machine learning, statistical modelling and natural language processing. We can also access a wide variety of technologies and tools including, but not limited to Spark, Hadoop, Watson Analytics, SPSS, Flink, SAS, Scikit-learn, NLTK, Python and R.

Visualisation techniques

Organisations are made up of more than data experts. Our visualisation tools enable all of our clients employees to understand and interpret data patterns to help them make effective, informed and timely decisions. Intelligible dashboards with easy to understand information contribute to effective and agile decision-making both immediately and as clients plan the future of their organisation. Our team can utilise the following technologies and tools including, D3, CartoDB, Gephi and Tableau, as well as a range of other specific to clients needs.

Social media analysis tools

Analysing social media information about or relevant to an organisation is a key intelligence gathering tool. However, existing tools available for such social media analysis are often expensive and their dashboards can be confusing for users to interpret. Trilaterals social media analysis tools work specifically to close these gaps and give clients a tool set that is affordable, reliable and easy-to-interpret, and which helps them understand their customers and market and respond appropriately.

Technology Development

Start thinking about your business in new ways. Trilateral helps client to define a big data strategy and guide clients through the various steps towards becoming a successful data-driven organisation. We combine, integrate and analyse all of your data regardless of your current state.

We provide in-house tool, signal processing, and machine learning development enabling us to adapt and customise solutions for our clients. Also our services are flexible to handle data from heterogeneous sources where we combine both structured and unstructured data of any type, size, and format. We are specialised in visualisation tools, dashboard, and UX/UI designs. This is a process that we collaboratively develop with our clients to better understand their use cases and user defined requirements.

Some of the services that we offer include, but are not limited to:

Data Collection

With the current technology and IT infrastructure a large volume of data is being collected from Internet of Things (IoT), physical sensors, social media, and online services. The quality of data collected in real-world settings are unpredictable and typically requires some refinement in the data collection process before the data reaches a quality that can be exploited. We offer tools that validates the quality of the data collected both from a data analytics and user requirement perspective. We also offer database management to ensure that data is stored optimally, securely, and can be accessed with minimal effort and time.

Data Processing

Working with structured and unstructured data from heterogeneous sources (open data portals) are a great challenge and necessary in most applications. To gain the optimal insight from data typically requires exploitation of cross-sector data. We offer various signal processing algorithms to handle data fusion of cross-sector data. We provide filtering techniques to compensate for missing data or outliers, regularisation to compensate for sparse and unbalanced data, and dimensionality reduction to remove unnecessary data and improve the computation time.

Data Analysis

Extracting actionable and valuable insight from data lies in selecting the appropriate machine learning algorithm for a given application. Customisation of machine learning algorithms is also a crucial point considering the high value in cross-sector data exploitation, the rapid addition of new data, and changing user requirements. We offer various machine learning algorithms for statistical analysis, regression, clustering, probability modelling, classification, and prediction. These techniques all share the same attributes to create a model of the data and extract hidden patterns and information.

Data Visualisation

Insights from data lies in the performance of data visualisation and the dashboard that allows users to customise the analysis properties. Key features here are usability, interactive, and real-time streaming which allows users to react rapidly to react and respond to new data. We offer customised data visualisation and dashboard design that supports all platforms. To ensure optimal usability we typically design these tools in collaboration with our clients. Our approach is to develop easy-to-use applications and easy-to-deploy software.

Impact Assessment

Trilateral Research Ltd. offers a range of services in the area of impact assessments, to the private and public sector. We do not follow a ‘one size fits all’ approach and tailor our solutions according to the needs of the client. Impact assessments provide an opportunity for organisations to explore, assess, analyse and potentially mitigate a wide range of risks in relation to new information and data systems.

Privacy Impact Assessment (including Data Protection Impact Assessment)

Privacy Impact Assessments (PIA) are processes for understanding and anticipating the impact that a new technology, process or service can have on the privacy of individuals and groups. PIAs are not legal compliance checks or privacy audits, however they can enable an organisation to demonstrate compliance with legislation in the case of a privacy audit or complaint. Undertaking a PIA can provide evidence that the organisation acted appropriately in attempting to prevent the occurrence of a data breach. This can help to reduce or even eliminate any liability, negative publicity and loss of reputation. However, PIAs are not simply used to warn against potential risks but also to mitigate these risks, and to change the development process accordingly.. The new EU data protection regulation suggests several types of high risk data processing where it recommends that a Data Protection Impact Assessment should be carried out prior to the launch of a service or product. Trilateral has closely followed the regulatory process and can advise on, or conduct appropriate assessments as required.

Trilateral has carried out privacy impact assessments (PIAs) for the United Nations High Commissioner for Refugees (UNHCR) and produced data protection impact assessment guidance for the International Committee of the Red Cross (ICRC). They are also carrying out PIA’s in a number of H2020 projects.

Surveillance Impact Assessment

A SIA provides a means of determining how a surveillance measure, product, technology, system, policy might affect different stakeholders, particularly society. The benefits of conducting an SIA to an organisation include: early identification of the potential impacts of surveillance, risk avoidance and management.

For the purpose of the EU FP7 project, SAPIENT, Trilateral produced the first Surveillance Impact Assessment (SIA) methodology for security and surveillance systems and technologies. This SIA approach includes an assessment of the social, ethical and privacy risks inherent in new technological systems, and was disseminated in the form of an SIA manual and guidance document.

Ethical Impact Assessment

New technologies, projects, products, services, policies, and programs may raise not only privacy concerns but also other social and ethical issues. An ethical impact assessment is a way of ensuring all ethical implications are adequately examined by stakeholders before the deployment of a new technology or project so that mitigating measures can be taken as necessary.

Trilateral Research coined the term ‘ethical impact assessment’, a concept we developed in the SENIOR (senior citizens, e-inclusion and ethics), and PRESCIENT (privacy and ethics) projects. Trilateral has since presented a framework for ethical impact assessment, which it is using in the PULSE project.

Socio-economic Impact Assessment

Trilateral Research undertook a study for the European Commission, DG for Justice on understanding the socio-economic impact of eight changes in the proposed Data Protection Regulation. The study was conducted in the first half of 2011. Trilateral participated in the EU FP7 ASSERT project which developed a methodology for assessing the societal impact of security technology research projects, and helped to deliver master classes on this methodology for EU researchers. Trilateral can bring detailed and rigorous social science research methods, both quantitative and qualitative, to socio-economic impact assessment.

Cyber Security Analysis

Trilateral has conducted several studies on information security for ENISA including cyber security in smart homes, smart hospitals, and intelligent transport. We have also participated in several research projects on information security controls and standardisation, including in growth areas such as cloud computing and the economic cost of cyber attacks. Our approach to cyber security analysis places the technical requirements of good information security in a social and organisational context. We have particular expertise in cyber security assessments including: advice on how to strengthen cyber security across technology, people and organisation; data security in relation to the requirements for data protection and privacy, but also in terms of organisational strategy; and development of data management plans for organisations and research projects.

Research

Trilateral provides a portfolio of research services for private customers and within publicly-funded research grants. Our portfolio includes multidisciplinary expertise in social and political science, law and human rights, technology studies, economics and computer science and engineering. Trilaterals approach combines technological innovation with a social perspective. This approach is hinged on improving public trust in new research directions and, facilitating the acceptance of new technology products. Our research services are delivered across four clusters of expertise: 1) data science and analytics; 2) ICT innovation and standards; 3) ethics, privacy and data protection and 4) crisis and security. Our research staff are all established experts in their various fields: 90% of them have PhDs and post-doctoral experience from UK universities, many have written books and all have peer-reviewed publications in scientific journals.

 

Impact Assessments

Trilateral offer a range of services relating to impact assessment, including: privacy impact assessments, data protection impact assessments, ethical impact assessments and societal impact assessments. For further information, visit our impact assessment services page.

 

Primary and Secondary Research

Trilateral are extensively experienced in providing primary and secondary research expertise, including qualitative and quantitative research methodologies. We have conducted large-scale surveys, semi-structured interviews, field work, social network analysis, document analysis and numerous other activities across our projects. Furthermore, we offer bespoke support in conducting ethical research. We also offer tailored services in: industrial and commercial problem solving, policy mapping and legal analysis, human factor analysis and design. [Further information]

 

Policy and Regulatory Advice

The objectives of our clients, and the processes by which they can achieve their goals, are often determined by a combination of government policy and legislation. For both private and public clients, this fact is complicated when they are forced to navigate a range of national, European and international policies and regulations, which may not be aligned, as they seek to achieve their goals. Trilateral is here to help through the provision of policy and regulatory advice. For private sector clients, we assist both new and established businesses interpret and comply with the political and regulatory environments in which they operate, and thereby shape their business operations accordingly. For public sector clients, we conduct impact analyses across all affected stakeholders to assist in both the development of new policies and regulations, as well as the identification of best practices under existing regulatory regimes. For civil society organisations and NGOs, we offer independent and impartial advice to assist in the operation of their core activities. This includes the provision of political and regulatory analyses of specific business activities and wider sectors, as well as assessing and evaluating the impact of future advocacy actions. Services within this strand include: Good practice development and implementation, policy assessment and development, compliance monitoring and evaluation. [Further Information]

 

Technology Assessment

Trilateral Research offer a distinct service relating to technology assessment for our clients in the humanitarian, public and private sector. We assess existing and emerging technologies, predominantly from a societal perspective, taking the position that technology alone cannot be relied upon to deliver a service. Our technology assessment service examines the wider societal implications and behavioural qualities (e.g., user interaction) associated with technologies and considers the use and implications of technology for society. We aim to support technology providers in optimising the uptake and use of a wide-range of technologies. Technologies are often designed to fit a perceived purpose that is not always conducted in a manner that considers the ethical implications of technologies and their use within society. We work with our clients to consider the ethics of new and emerging technologies. Such an assessment would not only consider the societal implications of technologies, but also privacy, data protection and political implications. Only then is it possible to understand and implement the use of technologies that are fit for purpose. Our assessments are designed to help facilitate responsible research and innovation, ensuring that technology design, implementation and societal use is conducted to optimise the use of technologies. Assessments include: Usability, functionality and implementation assessments and ethics of new and emerging technologies. [Further Information]

 

Stakeholder engagement

Trilateral experts are experienced in communicating the results of our research to different groups. We disseminate our research to other experts in the field via peer-reviewed journal articles and academic book publications. In addition, we write articles for industry and trade magazines, geared towards industry, professionals and practitioners. Our experts have written features and opinion pieces for mass media publications, reaching members of the public, in the UK and beyond, for example The Guardian (UK, circulation 185,429) and Les Echos (FR circulation, 120,546). We also write and contribute to white papers and policy briefings independently and in collaboration with partners. Finally, we manage dissemination activities for projects, including blog platforms, social media presence and websites. Crucial to communication and dissemination is a thorough understanding of the stakeholder.

The identification of the types of individuals and organisations with a “stake” in particular technological developments can be an asset when designing marketing, publicity or dissemination and communication strategies. It is also useful for feasibility studies, business planning and market analysis. Furthermore, in addition to knowing who the stakeholders are, understanding their needs, drivers and motivations is an important part of generating interest in or support for new technologies and systems. Trilateral has long experience undertaking research to identify relevant stakeholders, generating individual contacts and using these to the benefit of our clients.

 

Training

Trilateral offers bespoke training sessions or packages across all our areas of expertise. Trilateral can develop and deliver ‘Master classes’ and other forms of tailored training for experts and practitioners looking to further develop their organisation’s practice in key areas. We are also familiar with the development of learning content for online platforms and massive, multiple, open online courses (MOOCs). Training is delivered by domain experts intimately involved in Trilateral’s research and consultancy activity, as well as their wider fields of expertise. Trilateral team members have experience teaching at well-renowned higher education institutions across the EU as well as qualifications in teaching and learning. Our research and advisory networks also allow us to bring in domain experts and diverse perspectives.

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