Understanding vulnerability to inform two-way inclusive COVID-19 communication


In this paper, the authors examine how there is a need to understand the concept of vulnerability and the information needs of vulnerable individuals, groups and communities through an intersectional lens in order to develop inclusive communication that is accessible to different groups. Two-way communication and ongoing interaction are a necessary step in ensuring that vulnerable groups are not excluded from COVID-19 communication practices, potentially further increasing their vulnerability.


Su Anson, Peter Wieltschnig, Mistale Taylor, Niamh Aspell

Date Published

December 21, 2021

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