Ethical and Privacy Implications of the use of Social Media during the Eyjafjallajokull Eruption Crisis


In a relatively new area of research for crisis management, this article presents a discussion of some of the privacy and ethical implications surrounding the use of social media in the event of a crisis. The article uses the travel chaos caused by the eruptions of the Eyjafjallajokull volcano in 2010 to contextualise the analysis. It begins by providing an overview of the use of social media in crisis management, before continuing to present two case studies of the use of social media by members of the public and the aviation industry during the crisis caused by the ash plume. The article then proceeds to examine some select ethical and privacy implications stemming from the use of social media such as privacy infringements and inequality. The article concludes by briefly summarising the findings and considering next steps for future research in this area.


Watson, Hayley, and Rachel L. Finn, International Journal of Information Systems for Crisis Response and Management, Vol. 6, Issue 4, pp. 29-41, October-December 2014.

Date Published

December 29, 2014

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