How can citizens and society engage and benefit from digital transformation?

Reading Time: 2 minutes


Tally Hatzakis
- Senior Research Analyst

Date: 26 April 2018

The idea that digital transformation can have a considerable sustainable impact on the public sector and, consequently on society, it is at the heart of Trilateral Research work.

Combining technology development with social science expertise, we investigate how data analytics, artificial intelligence, and new ICT technologies can transform our society for the better.

As coordinator of the Clarity Project, alongside our partners, we assessed the potential use of new technologies to make services more open, transparent and efficient.
This is what led the discussion at the “Open Government of the Future” conference on 14 and 15 February in Skellefteå.

Which technologies, regulations and knowledge do we need to be able to implement the vision of an open eGovernment?

Some of the world’s leading experts in this field presented their latest research and civil society actors from different European countries shared their knowledge and valuable practical experience. Through lectures, panel discussions and workshops, not only did researchers from Britain, Sweden, Belgium, the Netherlands, Spain and Estonia get to know each other better, but they also shared their views on novel forms of interaction between citizens and the public sector.

View here a short animation about the Clarity Project

Clarity project video

Gereon Rahnfeld represented Liquid Democracy and discussed the democratic potential of the Internet as part of the ‘Skills and Ethics panel for government service development’ panel.

A talk on a particularly innovative and interesting topic came from Lingying Yin, representing the digital and design firm Future Gov, specializing in improving public services under the slogan Service Design. Future Gov wants to contribute to rethinking healthcare, public administration and urban transport through new design approaches. It aims to solve systematic problems with clarity, support teams, think creatively, and improve the user-friendliness of online public service offerings.

Other speakers included:

Dave Snowden, of the Cognitive Edge Institute, which deals with decision-making processes in governments, organizations, and industry, and examines them from an interdisciplinary perspective, anthropology, system theory, and neuroscience. His talk was about handling complexity in social systems.

Michael Veale, a researcher from University College London (UCL), researches the fairness, transparency and resilience of algorithmic systems at the faculties of public policy and computer science. During his lecture, he discussed the transparency of algorithms and the possibility of their use for governing in the 21st century.

The Clarity Project, Champion e-government appLications to increAse tRust, accountabIlity and TransparencY in public services, is an EU funded project under the European Union’s H2020 research and innovation programme, grant agreement No. 693881.

For more information on this research area please contact our team.

Related posts